The player from Italy had experienced issues with Amunra Casino, where his first and subsequent withdrawals had been canceled and labeled as 'a provider error.' He had communicated his concerns to the casino's customer support and VIP manager, but the problem persisted. Upon receiving his complaint, we facilitated the communication between the player and the casino. The issue was finally resolved when the casino processed the player's withdrawal.
AmunRa Casino - Player’s withdrawal requests were repeatedly cancelled.
Amount: €700
AmunRa Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
7 months ago
Public
Public
7 months ago
Translation
Hello, on March 5th, I requested my first withdrawal from Amunra Casino, where I had enrolled in January 2024. I was told that this was a safe non-ams casino, yet my first withdrawal was inexplicably cancelled with the reason being "a provider error." The following withdrawals were also cancelled. Beware of this fraudulent casino.
Automatic translation:
Public
Public
7 months ago
Dear Giovanni77,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with AmunRa Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Have you communicated with customer support regarding the issue with your withdrawal? Is the technical problem related to the payment provider for all the players or is it just a problem with your account specifically? Has the casino offered you any alternatives for your withdrawal?
Could you kindly confirm if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
7 months ago
Translation
Hi, thank you very much dear Veronica, so I sent emails to both the VIP manager and support via email, as well as speaking via chat, verification is not required, in fact. On the site it is written that verification is not required, they say it is a problem with their provider, since March 5th they have repeatedly canceled my withdrawals after 2/3 days waiting, and the money withdrawn was back in the gaming account, then they offered me a manual withdrawal, which to date they have absolutely not done, the customer support today writes to me via chat that the manual withdrawal was not successful... for me this casino is a scam they should close forever, they I don't do anything to avoid paying you, if you can help me please I don't know what to do anymore, with it being my first withdrawal I'm making with them I don't know what to do anymore they are scammers
Automatic translation:
Sensitive attachment
Sensitive attachment
7 months ago
Translation
veronica I spoke just now as you can see, the situation can't be resolved...please help me, this mess seems fake to me I'll tell you the truth, I thought it was safe but it's like this, they make up excuse after excuse not to pay you.
Automatic translation:
Public
Public
7 months ago
Translation
Please Veronica, you can contact the Amunra casino, they don't want to pay me even with the manual withdrawal method
what a crazy scam this mess is, sorry but how can you say that this mess is safe because they don't pay me and they just make up excuses. I'm very sad I think my problem won't be solved please reply Veronica thank you very much for your help
Automatic translation:
Sensitive attachment
Sensitive attachment
7 months ago
Translation
Here's yet another excuse to not even pay me with manual withdrawal it's a shame beware of amunra casino friends it's a scam the worst casino I've ever seen
Automatic translation:
Sensitive attachment
Sensitive attachment
7 months ago
Translation
They sent me this email on March 8th but nothing was resolved even with the manual withdrawal
Automatic translation:
Sensitive attachment
Sensitive attachment
7 months ago
Translation
please reply thanks they are scammers amunra casino fake
Automatic translation:
Public
Public
7 months ago
Thank you very much, Giovanni77, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
7 months ago
Translation
Hi, the Amunra casino paid me, thanks to everyone, the problem is solved
Automatic translation:
Public
Public
7 months ago
Dear Giovanni77,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
