The player from Greece experienced delayed payments from the casino and extremely late responses from customer service, which led to uncertainty about receiving their winnings. The player confirmed that the issue was resolved as the payment was received. The complaint was marked as resolved by us.
AmunRa Casino - Player’s payment is delayed.
Amount: €404
AmunRa Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
Public
Public
1 month ago
I am waiting for payment from the casino. customer service replies extremely late and there is uncertainty of whether you will get your money.
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1 month ago
Dear Nikdim14,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you please confirm that you passed the full KYC verification?
When exactly did you submit your withdrawal request?
Have you accumulated your winnings with or without an active bonus?
Have you made any successful withdrawals before?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
Public
Public
1 month ago
Dear Nikdim14,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
