HomeComplaintsAmunRa Casino - Player anticipates a delay in withdrawal.

AmunRa Casino - Player anticipates a delay in withdrawal.

Amount: €1,000

AmunRa Casino
Safety Index:High
Submitted: 10 Apr 2024 | Case closed : 01 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

6 months ago

The player from Spain made withdrawals totalling 1000 euros and, while aware that it's early to expect the funds, is worried due to negative reviews about the casino. He is in contact with the casino support that stated a '3 days' waiting period.

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7 months ago
Translation

Hello, yesterday I made a withdrawal of 500 euros, as well as another of 500 today... I understand that it is quite early to expect the funds, but considering that I only read negative reviews of this place... I suspect there might be issues or delays, as I am quite familiar with the practices of these types of casinos. Hence, I am submitting my complaint to monitor the progress of the withdrawals... I sincerely hope there won't be any issues. As predictable as ever, the chat support keeps repeating their "3 days" message... it seems to be a common script for these casinos.

Automatic translation:
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7 months ago

Hello Nole77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick



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7 months ago
Translation

Account does not require verification


The money is without bonus

Automatic translation:
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7 months ago

Hello Nole77,

As stated above, withdrawals take up to 14 days so please let us know in a week if the money arrives to you. Until then, I can only recommend to wait.

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7 months ago

Dear Nole77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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