The player from Spain made withdrawals totalling 1000 euros and, while aware that it's early to expect the funds, is worried due to negative reviews about the casino. He is in contact with the casino support that stated a '3 days' waiting period.
Hello, yesterday I made a withdrawal of 500 euros, as well as another of 500 today... I understand that it is quite early to expect the funds, but considering that I only read negative reviews of this place... I suspect there might be issues or delays, as I am quite familiar with the practices of these types of casinos. Hence, I am submitting my complaint to monitor the progress of the withdrawals... I sincerely hope there won't be any issues. As predictable as ever, the chat support keeps repeating their "3 days" message... it seems to be a common script for these casinos.
Hello Nole77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AmunRa Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
Account does not require verification
The money is without bonus