AMPM Casino - Player's withdrawal is delayed and account appears blocked.

I deposited 20 euros and get 60% match bonus + 180 free spins.

in the bonus section were no max cash out info. so, i turnover the money and FS. i made 545 euros and withdrawal the sum of 490 euros.

After verification process i got only 400 euros. then i try to chat, but obviously they blocked me. i coult reached them only trough email. one hour ago i sent them some questions, why only 400 and ask for terms and conditions about bonus. Im still waiting for an answer.

i also try to check in history section, but there is nothing to find about the bonus i took, only wagg. requiremets and max bet limit ( 3 euros).

nothing about max cash out informations. I little bit odd.

Can you check this for me? thank you very much.

bye, Blanka

Hello blankaloviscek,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with AMPM Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Was this your first bonus in the casino?
• When was the last time you spoke to the casino and what was it about?

Would it be possible to forward a screenshot of the bonus you claimed and the full bonus and betting history to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick