The player from Brazil is not able to withdraw her winnings. Unfortunately, the player lost her winnings before we could help, therefore, we were forced to reject this complaint.
AMPM Casino - Player's struggling to withdraw her winnings.
Amount: 75 R$
AMPM Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.5
AMPM Casino has a Safety Index of 5.5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I've tried every possible way to make a withdrawal but they won't let me... I've already sent an email to support... the deposit didn't have any problems. request... a real scam
Automatic translation:
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1 year ago
Dear ta188215,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Do I understand correctly that you have tried multiple withdrawal methods but none of them worked?
Could you please confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear ta188215,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
It was such a joke that I decided to remove my account... rather lose what I had won than have a headache because of 75 reais... I lost my deposit but in the end... I hope you don't do the same with your next customers what they did to me... because I know it would be a lot of slutty with the others
Automatic translation:
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1 year ago
Sadly, since you have played/lost your winnings, I’m afraid, there is not much we can do for you. The player is the only one responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
