The player's unable to withdraw as additional wagering is required. The complaint was rejected as the player stopped responding.
All Wins Casino - The player's unable to withdraw.
Amount: €500
All Wins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.8
All Wins Casino has a Safety Index of 1.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
I have tried to make a withdrawal but it says I got to play another 1000 before I can make a withdrawal, now when I tried Togo on site is says temporarily unavailable
Public
Public
2 years ago
Hello Colleen,
Thank you very much for submitting a complaint and I'm sorry to hear about your issue with All Wins Casino. Allow me to ask you a few more question before we would move forward.
Is your account already verified in the casino? Do you have any active bonus balance from a deposit or no deposit bonus? Is this your first withdrawal request in the casino?
Note, that if you still need to wager your money, you probably have an active bonus which is not complete yet. Could you please also check your bonus history or wagering history?
Please forward any screenshots and relevant proof to nikolas.b@casino.guru.
Regards,
Nick
Public
Public
2 years ago
Dear Colleen,
Can you access your casino account and check if you have any active bonus and make some screenshots of it? Please send them to nikolas.b@casino.guru.
