The player's unable to withdraw his winnings. The player informed us that we should close the complaint as he made a deal with the casino.
Hi usual problems at allwin casino. Towards 78 euros I win 2500 euros respecting their unfair parameters ... but when they withdraw they find another excuse ... I paid 79 euros I can not withdraw more than 1000 euros ... they pay me a thousand euros ... so I they put 1500 back on the pending account they tell me they will be canceled ... then I replay them ... contact them I ask for an explanation I'm desperate
Dear gianluca,
Thank you for submitting your complaint. I'm really sorry to hear about your issue. I would like to ask you a few more question to specify your problem. Did you use any bonus to get your winnings? Did you receive the first 1000€ already? What explanation did the casino provide to void the rest 1500€ balance? Please if you have any relevant proof or conversation with the casino send it to nikolas.b@casino.guru. Looking forward your answer.
Best regards,
Nick
Additional comment from the player:
"Hi the casino is the usual allwin casino. If you change it manually. Do something close it. In addition to the betting limit, they make you pathological. You win and they pay you half with weird excuses. My case. I win 2200 euros I pay them. I point out that they made me succubus with the fact that they don't pay. Then I find an honest mario who tells me that he will pay me everything and that he closes the account pending that they paid so as not to make me lose. Instead they reopen my account and then I lose. Please get them shut down they ruin people. Help me contact them."
However, the player has e-mailed us today that we should close the case. I would like to ask you to be patient in the future and don't change your decisions about your own complaints every 2 days. It won't be possible to help you that way. I'm now closing this complaint.
Best regards
Nick
Casino.guru