HomeComplaintsAll Star Slots Casino - Player is struggling to download one of the games.

All Star Slots Casino - Player is struggling to download one of the games.

Amount: ??

All Star Slots Casino
Safety Index:High
Submitted: 11 Mar 2023 | Case closed : 28 Mar 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Argentina is experiencing difficulties downloading one of her favorite games. We rejected the complaint because the player didn't respond to our messages and questions.

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1 year ago
Translation

Why doesn't the High 5 Casino Slot game download as always on my PC????

Automatic translation:
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1 year ago

Dear jorgeluganero,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you contacted the casino regarding this issue? Have you been able to access this game in the past, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

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1 year ago

Dear jorgeluganero,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.


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