All Slots Casino - Player’s withdrawal is delayed pending account review.

Been a regular player on the allslots site for years. Had a couple of small wins over that time period, with a decent win of just shy of $10,000 in November of 2023, no issues with receiving payment. On May 25, hit a winning streak on one of the games I regularly play, and decided to withdraw $50,000 CAD. As this win was on the weekend, no processing of withdrawls are done at this time. Waited the normal pending period, but after several days of the funds still showing as pending, I reached out to the casino, and was told by support that my account is under review. To make a long story short, here we are, three weeks later and the withdrawl is still pending. I've sent a couple of unpleasant emails highlighting my disgust with how a loyal player, who has spent 10's of thousands of dollars in this casino, was being treated, and several chats with support on trying to resolve this issue, and all I receive is lip service. My issue is that I can't get through to "Management", whom are apparently performing this "review" of my account. Personally, I don't think anyone is looking into this, and somehow the transaction is lost in limbo. How is this even possible to take three weeks to review this ? Can somebody please help me. Totally disappointed and disgusted with this whole experience.

Dear Rockhead1,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’re experiencing with your withdrawal from All Slots Casino. To assist you further, could you please provide more details about the following:

• When did you first receive notification that your account was under review?
• Have you received any specific reasons from the casino as to why your account is being reviewed?
• Could you provide us with any communication from the casino, such as emails or chat transcripts, that detail their responses to your inquiries about the pending withdrawal?
• Have you received any requests from the casino for additional documentation or verification during this review period?

If you have any additional communication or further details to share, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi there Petronela

To answer your questions,

1. There was no notification sent to me in regards to an account review. I found this out after reaching out to the casino support team when inquiring as to why the withdrawal was taking so long

2. No concrete reason was provided for the account review. I suspect it may be due to the fact I typically use prepaid cards for my deposits, with a few of my personal credit cards also used.

3. I can provide some screenshots of communication from support, and of my pending withdrawl amount and status, however, when I tried attaching them when I opened this complaint, the system kept showing failed status. Is there a specific file size that doesn't work ?

4. No request was sent to me for account verification. When I made the withdrawl in November of 2023, I provided required documents, and the deposit was made to my account within a couple of days. This is why I'm confused with the whole process of this latest transaction

Hi Rockhead1,

• If you are unable to upload screenshots when replying to the complaint, please forward them to petronela.k@casino.guru.

Thank you.

Update.

Allslots have came through and made good on the withdrawl of $50,000. I'm glad it has been resolved, however not pleased with the wait of almost 4 weeks to receive it. Thanks to Allslots, but please do better on releasing funds in a more timely fashion.

John

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Rockhead1, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru