HomeComplaintsAll Right Casino - The player's withdrawal is delayed.

All Right Casino - The player's withdrawal is delayed.

Amount: €600

All Right Casino
Safety Index:Low
Submitted: 21 Feb 2023 | Resolved : 03 Mar 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's withdrawal is delayed for 3 days. The complaint was resolved as the player received his money.

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1 year ago
Translation

On Sunday my prize of €600 was advertised as approved, but nothing has arrived on the account to date, that's too long! Normally a transfer takes 1 day and not 3 or longer

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1 year ago

Hello Isco33,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with All Right Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

My account was fully verified on Saturday and they said my withdrawal was approved on Sunday! However, nothing has been credited to my bank account!

Today was the last time I wrote to support and they say the money will come in 2-3 days but I've been hearing that since Monday

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1 year ago
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Hello filefile


here are two emails from them! No money comes and goes to my account

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1 year ago
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Anything else going on here?

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1 year ago

Hello dear All ) Thanks for reaching out

On February 19, payment according to the selected method was not completed due to technical cases.

This amount was returned to the player's balance.

Isco33 - self-excluded and asks for a refund.

This application was in the queue because the reason for the refund was not specified. Tomorrow this application will be processed.


Please stay in touch with us and we will quickly resolve your request)

Regards,

All Right Casino

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1 year ago
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Will it be processed tomorrow?

I want to finally have the money in my account

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1 year ago

Dear Isco33,

Could you please clarify why did you request for a refund? Also could you please let us know once your withdrawal reaches your account?

Edited by a Casino Guru admin
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1 year ago
Translation

I had requested a withdrawal of €600 when it was accepted I asked the casino to block me as self protection, then my payment was canceled and returned to my account as I am blocked I could not request a new withdrawal and support offered me my to post money as a refund

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1 year ago

Hello dear All )

Here's an update on this complain. Thanks for cooperation


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1 year ago
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Now everyone can see my Iban how smart is that please

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1 year ago
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Money has arrived , case can be closed and please delete the picture with my account data

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1 year ago

Thank you Isco33for letting us know that the issue has been resolved. The attachment is set to private so nobody can see it. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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