Agent Spins Casino - Player’s withdrawal has been delayed.

Despite several confirmation emails and chat confirming approval of withdrawal the funds have not yet left Agent Spins. I was advised a week ago that the payment would be made any day now yet yesterday was advised that they didn’t have any timeframe for when my withdrawal would be paid. This is extremely frustrating and unacceptable

Dear Denise,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi there

The withdrawal was approved prior to the 6th December and I received several confirmations -,it doesn’t normally take this long after approval, however I am happy to give it another couple of days. I don’t understand why i can’t be given a timeline when they previously advised me that the payment is being fast tracked

I fully understand your frustration, Denise. I will set the timer for additional 5 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

That sounds reasonable to me. Thank you for your quick responses. I will update you next Monday.

kind regards

Denise

Have there been any developments since our last conversation?

Hi there - I have now received the funds - thank you for your help

kind regards

Denise

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Denise, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Wishing you a wonderful holiday season.

Best regards,

Petronela

Casino.Guru