Agent Spins Casino - Player’s winnings have been cancelled.

AGO

I have been done over by agent spins casino. I had £66,000 in my account when I went to withdraw £5000(monthly limit) they took everything and said I broke the 30% wager t&cs. Even if the case before that I had around 45,000 which I believe they should of paid. This company is a fraud. I have done some investigation and I know they have Uk based companies who do work for them. Has anyone gone to this or Similar company’s with legal proceedings and won. It’s absolutely killing my mental health losing pretty much everything I had.

Dear pyewarren,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience.

Could you please advise if your winnings were accumulated with or without an active bonus? Have you saved by any chance your game history, please? If yes, forward it along with any relevant communication to petronela.k@casino.guru.

Thank you in advance for your reply.

Best regards,

Petronela

Unfortunately I haven’t got my history saved. The winnings were not accumulated through the bonus. I won up to around 42,000 euros through cash deposit and was won fairly. I then played some more more and lost which they deemed as breaking t&cs. I then won a big win which took me up to around 69,000 before again losing 3000 and then my withdrawal request was rejected and all winnings voided. Il send a email to request full game history. Thanks

Thank you, pyewarren, for the clarification. I wanted to check the general terms and conditions, unfortunately, the entire website is down at the moment. Could you please advise if you have saved any screenshots of your accumulated winnings? If yes, please forward them to petronela.k@casino.guru at your earliest convenience and keep me informed about any updates about your requested game history.

Dear pyewarren,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.