African Grand Casino - Player’s asked to make another, higher deposit.

. I play with free spins at African Grand casino and won R500 after Complete R10500 wages

. I deposited R55

. I withdraw R500 ,3 weeks back

Yesterday they reversed my money and they keep telling me that I must deposit R95 before withdrawal

Dear Nontobeko,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed KYC? Also, which bonus did you activate, please? Would you be so kind and post here the link to the offer? I checked the bonus T&Cs (https://africangrand.com/terms-and-conditions/) and I found this:

"Prior to any withdrawal being allowed on the first claim of a free player bonus or free spins, a player must have made a deposit that is at least equal to 50% of the free bonus value. I.e.: If you claim R250 Free, have met stipulated playthrough requirements and have money to withdraw, you must make a deposit of at least R125 before the withdrawal will be processed."

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Nontobeko,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.