ACR Poker Casino - The player's account got closed.

Hello, on February 25 I played normally in the afternoon, then I went to enter again and it did not let me enter my account. I was suspended, they did not send me any email to notify me of what happened, I had to send them an email to just tell me that they had confiscated my money and that I would never get it back without giving me an explanation of why they suspended me, they practically robbed me. It is my only account and it was verified, I do not have multiple accounts, the only thing out of the ordinary that I did was play from a sanatorium since I was accompanying a sick family member

Hello vapatricio92,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Americas Cardroom Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you use a VPN as the casino stated in the e-mail you received from them? How much was your balance when your account got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick. Good afternoon. During the last months I took care of a sick relative in a sanatorium. This I can prove. in that time, bored and with nothing to do, i played poker in acr. Could it be that the VPN is from the sanatorium? frankly I had to google VPN to find out its meaning

I had around 350 uss. I think my account is verified

If you give me the opportunity to send you an attachment, I can send you the death certificate where I am a LEGAL witness, that will clear my name.

Is there the possibility that they enable me to play the pko tournament to which I qualify, which is in 4 hours? I'll give you the necessary information... I'm a fairly new player and I was looking forward to it. Greetings

Hello vapatricio92,

Unfortunately the complaint processing is not that fast as we don't know when the casino reads or responds to it.

Was that sanatorium located in a different country?

Please forward your communication with the casino to nikolas.b@casino.guru.

Dear vapatricio92,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.