ACR Poker Casino - Player’s account was blocked.

I opened an account on ACR, I did not make a deposit, I did not verify my account. Played for a month mostly freerolls, won something like 250$, clicked on the withdrawal, the account was blocked, they sent a letter that he was under suspicion, send documents for verification. On the same day he sent everything and everything. There has been no answer for a week now, support is also not responding, the form of communication on the site also remained unanswered. Only letters from bots come to the mail, there are already 4 pieces that ask to evaluate the work of support, what kind of work?

Dear roiyosn,

Thank you very much for submitting your complaint. I am sorry to hear about the issue with your account and understand your concern. Please allow me to ask you a few questions so I can understand the situation completely. When exactly have you submitted your withdrawal request? Could you please advise which verification documents have you provided and when did you send the last one? Have you provided the documents before or after your account was blocked? Please forward any relevant communication between you and the casino to veronika.l@casino.guru. Alternatively, you may post it here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your response.

Best regards

Veronika

Hello! I sent a request to withdraw part of the funds on May 16, on the same day my account was blocked as suspicious and the withdrawal was rejected

provided documents after blocking, via mail

Is your account blocked temporarily or permanently? Is it possible that it may only be suspended until the verification process is successfully completed?

The letter did not mention this, but I think it meant that after my assistance it would be unlocked.

The email says that you will get further information after providing the casino with the personal details necessary for the investigation. Have you sent all the required documentation in the correct format? Have there been any new developments from the casino's side?

Dear roiyosn,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.