Acorn Casino - Player struggles with verification and withdrawal.

I went to try to withdrawal my money but they said I had to verify myself so after sending the a picture of my drivers license and a selfie they told me that they couldn’t verify my identity because I don’t meet the age requirement, I don’t know what that even means. I’m 48yrs old and did everything correctly they wanted me to do. I emailed them but no response. I have deposited $ to them , then I try to withdrawal the money they me I can’t. I am furious cuz I won that money fair and square.

Dear Jazzyj7,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Acorn casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you submitted documents for verification?
• Could you please forward me your correspondence with the casino about the issue?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have emailed you a copy of the email that I have sent to them. I have not heard back from them yet.

Thanks for your reply.

I will need more details, such as the email with the justification you received from the 'identification service' of the casino.

Please forward it to my email at tomas@casino.guru, or post screenshots of the email here. I apologize for the inconvenience.

Dear Jazzyj7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.