9winz Casino - Player’s deposit has never been credited to his casino account.

I deposited 6000rs on jun 26th butbit didnt reflect in to casino balance and customer support eas not at all giving optimal replies i mean they are guving same replies like copy paste from past 7 months... And after some days they told that payment was nkt in their favour and contact my bank like that after that i contacted my bak they have mauled me all the proofs regarding trabsaction and said they had raise chargeback also but these 9winz didnt replied my bank tooo.... Im attaching all the documents regarding this concern and my biggest shoutout to customer support of 9winz was guys be ready im filing a case against you people in consumers court and my biggest shkuout to people playing online Casinos guys please be aware of 9winz they dont have noc or any approval for accepting indian givt owned payments services like phonepe upi etc but they are accepting them without any approvals so be careful if u deposit money through tgen they will be disappeared for sure and finally if my amount doesnt reflect soon ill file a case not only in consumers court byt also legally i approach court as my brother was an highcourt lawyer and his law certificate also ill attach go through that if u wont believe it..... Finally 9winz i need my money 6000rs somehow

Dear sreevarshcheerla786,

Thank you very much for submitting your complaint and forwarding your payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposits have never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to you or credited to your casino account.

 Could you please advise if you've been asked to provide all the bank statements since the unsuccessful incident? Is there any relevant communication between you, the casino, and the bank that you could forward to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear sreevarshcheerla786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.