9winz Casino - Player’s account has been blocked.

Dear dssethi29,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that your account has never been marked as verified?

Have you tried discussing this issue with the casino to find out what happened? Could you please send me all the relevant communication, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Kindely do needful so I be able to login my account and withdraw my money which include my deposit money as well..

Thank u

All verification done and verified already

All document and video conference also verified

They told 24 hour hope they do open and unblock my account and withdraw I be able to make from my account..I am worry for my money

Please do needful so I be able to login my account and can be able to withdraw my money to my bank account

Thank U

Kindely do soon so I can able to login and withdraw my money

Do needful humble request

Thank you very much dssethi29 for your replies. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Also, please note that posting the same or similar messages over and over again won't help speed up the process, but quite the opposite. Therefore, I would like to kindly ask you to post only what is important and to not repeat your messages. Thank you for understanding.

Hello dssethi29,

I looked at your complaint and will do my best to help you. I would like to invite 9winz Casino into this conversation. Casino, can you please specify why did you block the player’s account?

They should not block my account 😒 they should hold my withdrawal all verified document and cal also they did verified video and then they told 24 hour after u can able to withdraw ur money but and they always tell wait for it I am so worried for my money and my deposit money as well please tell them unblock my account so I be able to withdraw my money all my money stuck am so worried ..if they cheat my money I will be depression in my life

I request 9winz so unblock my account so j be able to withdraw my money deposit money as well as winning

After all document verified we have video conference they told 24 hour later u can able to withdraw request and able to withdraw money

And when I login my account at night

You people client lock temporary is this procedure?

Don't do harm pls I am very worried I will b in depression

My deposit money and my money stuck 500.000

Pls so I cN able to withdraw to my bank account solve urgent

No casino block account for verification

When u see my money high deposit

So u people do this I am worried for my money

Solve urgent

It's my 5.month salary

I deposit

So pls do needful Thank you

last message I got this I I so worried I am so sad 😞i trust 9wizn because of rating good and they give quick withdraw and so I start working and I make account on 9th December and I am so sad I will have this experience when I deposit 100.000 inr and my money all stuck and they do this 😢 first they ask pan card then verified then they ask selfie with keyword chess they verified then they do video cal conference they verified and then they take much time and lock my account

Temporary I I so sad 😞 worry for my money and so I be able to login and play casino and u should have no right and no casino block account you can hold my withdrawal..not even first withdraw I make yet ...pls solve urgent issue

Solve urgent issue

Hi 520240665,

Tell ur team unblock my account 

Everything is verified and solved

But my money I need my deposit money also 

Stuck 

I am worried more 

Solve urgent 

So I be able to withdraw my money 

And u people have no right to block and my cheat my money and my deposit money and my winning 

I am being bad experience in ur website 

Not a single withdraw I took and u people harrassing hurt me 

My money 500.000 stuck 

Pls unblock my account so I be able to withdraw my money 

Urgent solve my issue 

Thank u 

How long need to waiting

U know my home in problem

😭 

U know just because of 9winz

😭 All things verification done verified documents

And video cal conference done as same person in photo identity

Then what else u want 

Kindely solve my issue urgently basis

My home in trouble 

I am more worry about my deposit money

U give my winning or not

Its upto your side i am more concerned about my deposit money as well

I am geunine player working 

😭 And u people's not even solve my issue more than 2 days just keep waiting 

And u people block my account temporarily why

Is this u people do when u saw my deposit big 

Kindely unblock my account request u humble

So i can able make withdraw request

Thank u 

My money i am asking

My deposit do u understand 

So let me withdraw to my bank account

Solve urgent issue 

Make complaint on urgent basis against this 9winz Nd also make a police complaint cyber crime cell department for steal deposit money and they block account not giving proper response

And also not solving I am worried for my deposit money and my money 500.000 inr stuck Which is 6600 usd dollar and I request 9winz many time why they block account they should hold withdraw not a single withdraw I took

All time need document and then video cal and after that they verified all and not even reply also properly

Do urgent tell them

To solved before issue a warrant against them for cheating my money and my deposit money and they block account for verification what document they need I send all and it show verified

Adhar pan and adhat with selfie and selfie with keyword chess

And now they r harrasing

When they saw big deposit they don't give

And harm I am very sad to trust 9winz

Not a single withdraw and my money is stuck .I give 1 star and also banned this gambling his license for fraud

Every day waiting and they give false excuses team working what they working

They not see my document and my video cal

And still what they need

I am very sad with 9winz and my home big trouble

Make complaint on urgent basis against this 9winz Nd also make a police complaint cyber crime cell department for steal deposit money and they block account not giving proper response

And also not solving I am worried for my deposit money and my money 500.000 inr stuck Which is 6600 usd dollar and I request 9winz many time why they block account they should hold withdraw not a single withdraw I took

All time need document and then video cal and after that they verified all and not even reply also properly

Do urgent tell them

To solved before issue a warrant against them for cheating my money and my deposit money and they block account for verification what document they need I send all and it show verified

Adhar pan and adhat with selfie and selfie with keyword chess

And now they r harrasing

When they saw big deposit they don't give

And harm I am very sad to trust 9winz

Not a single withdraw and my money is stuck .I give 1 star and also banned this gambling his license for fraud

Because of 9winz my home in trouble

am very disappointed 😞 

My money all stuck with u people 

My deposit money 

Unblock my account first 

Now 

Then we talk 

I think u people r fraud scam 

Let me cyber crime cell against 

The one who is not replying ur fraud I expert told 24 hour later u be able to withdraw

3 days now what happend nothing 

Now it's enough

I am going to police against you 9winz

And let take matter serious 

I am very disappointed 

Don't do harm pls I am very worried I will b in depression

My deposit money and my money stuck 500.000

Pls so I cN able to withdraw to my bank account solve urgent

No casino block account for verification

When u see my money high deposit

So u people do this I am worried for my money

Solve urgent

It's my 5.month salary

I deposit

So pls do needful Thank you

9winz should unblock my account selfie with adhar and selfie with keyword chess verified then what is problem why not unblock account account so i be able to login my account

If u need verification video cal with ur senior department again

And see me video cal I am original holder as in documents verified

U can see and make cal from English and Ukraine person

I never trust ur indian working in security team asking money to unblock account And asking 50 percent share of my winning fraud

And my money stuck and my deposit money also stuck

Very bad experiences of my first withdrawal in 9winz

Take actions and solve urgent

Dear 9winz we have no connection with anyone and where is same wallet can u give all evidence.... I am new account holder and i deposit my money 9th December make account 100.000 inr and i have report to police against 9winz for block my account ukraine police on actions and you people not want give my winning and indian expert who done video cal has verified and told 24 hour u be able to withdraw he ask money 50 percent bribe of my winning when i said no he block my account and every day keep me waiting... If u not want give my winning but dont cheat my deposit money.. If u have evidence show me.. If in office 100 people use wifi and computer have same IP address court need proof of evidence if i done charge back or something wrong under my name i dont care other people or family person... I just care my account... Like u did murder u wil jail. Not ur family... Ur family murder he will punish not u will get jail simple thing.... Show all evidence... If its under my name.... U refund my deposit money before i take matter to court now

9winz just refund my deposit money solve my issue my son in hospital and covid situation and u have no right to block and cheat people when u saw big deposit

If u not want give winning

But u give my deposit money urgently

I report police and sue a court case

Send all evidence 9winz

If under my name i broke any law?

Court need evidence

And deposits money if u cheat

I jail you 9winz

Dear Casino,

send me evidence to my email: viliam.v@casino.guru, please.

I have complaint to police against 9winz and person who block my account and asking money of my winning share

Dear casino just refund my money

It's better and solve my issue

Unblock my account let me withdraw my money

I will cancell ur license and everything 9wins and take actions on ur gambling fraud license and cheat my money and my deposit money

I want my money 500.000 back

Unblock my account 9winz

Help and solve urgent

Before court 9winz cancel ur gambling fake fraud scammer site and ur license

And we have given notice to court against 9winz and ur experts indian fraud asking money bribe my winning for this he block my account and now giving new reason Ip address of family or friend sane

Computer

So what

I not do anything under my name wrong

I use office computer just to play casino

Do u understand

U have no right to cheat my deposit money

And all my money 500.000 refund we have big dispute

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.