The player from Italy has failed to complete an identity verification process despite numerous attempts. Casino requests the same ID card which is lost and the player is willing to submit either passport or driver's license. The complaint was rejected as the player stopped responding.
888Starz Casino - Player struggles with the account verification.
Amount: €2,027
888Starz Casino
Safety Index:Above averageSafety Index
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6.7
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
1 year ago
Translation
Hello, I've had an account with this casino for about a year and a half, and for that same amount of time, I have been unsuccessfully trying to complete my identity verification procedure. Initially, they asked for impossible photos with my ID card, my face, and their email request, all legible. I've sent these types of photos dozens of times, and every time the response was a request for something different. I gave up for a few months, then tried again, but in the meantime, I lost the ID card with which I had registered. I tried asking if I could send my passport or driver's license instead, but they continue to ask for the ID card without acknowledging my question. Could I please have your support? I am ready to complete any verification process, but I refuse to be made a fool of. I am unable to attach screenshots, if you need them I can send them to you privately, thank you.
Automatic translation:
Public
Public
1 year ago
Hello danielebianchinipro,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888Starz Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? Do you have a new ID and did you forward it to the casino since? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
