Dear etrue1995,
I'm glad to hear that your withdrawal has been processed successfully. Unfortunately, we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. As long as the casino paid out the remaining balance, we do not investigate the reason behind closed accounts.
Since the main issue - delayed payment, has been resolved, I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
Dear etrue1995,
I'm glad to hear that your withdrawal has been processed successfully. Unfortunately, we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. As long as the casino paid out the remaining balance, we do not investigate the reason behind closed accounts.
Since the main issue - delayed payment, has been resolved, I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru