888Starz Casino - Player’s self-exclusion approval is delayed.

i have deposited 1000 euros and 800 xrp. refund of my deposits because more than 10 times i asked from them to self exlude me permanent by blocking account and they dont do it . their rule is ask by chat , i asked by chat and they said write by email. i wrote in email and they dont respond .

Dear sofokli92,

Thank you very much for submitting your complaint. I’m sorry about your problem. I checked the casino’s Terms and Conditions and this is what I found:

7. For those who want to set limits on their gambling, the Company offers a voluntary self-exclusion service, which allows a customer to close his account or restrict his gambling activities for one of the following periods: 1 month, 6 months and 1 year. The decision to close the account is made only after the user provides photos of documents confirming that he is the owner of the account. 

The consideration period for a blocking request cannot exceed 14 days. If the customer fails to provide all the necessary documents within this timeframe, the self-exclusion procedure will be canceled.

Once his account has been self-excluded, it will be closed until the selected time period has elapsed. Once the self-exclusion period has ended, the user will be able to recommence his use of any Services. The user can request that the restrictions are removed from your account before the self-exclusion period has ended, however the final decision rests with the Company.

When exactly did you request to be self-excluded? Could you please confirm that your account in the casino is fully verified?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

permanent means for life.

From the screenshot you uploaded here, you requested to be self-excluded on June 8. According to the Terms and Conditions, it may take up to 14 days for the casino to exclude the players. Has your account been blocked yet? Have you received any response from the casino so far?

ok consider case closed ! i agree with your response.

Dear sofokli92,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru