888Starz Casino - Player complains that they didn’t win anything.

What i observed in last 3 months after joining this casino is this ------

With the 1st deposit ( INR 15000 ) i got a bonus ( INR 15000 ) and i won really big in just few spins in an hour or so , but after that initial winnings i have made 20-25 BIG BIG DEPOSITS and played Atleast 75-80 MILLION SPINS ( approximately 1 Lakh Spins per day ) on a limited no of slots ( all spins on just 2-3 particular slots )in last 3 months but strangely enough their slots ABSOLUTELY N LITERALLY STOPPED GIVING EVEN 1 SINGLE WIN !!!! Not a single penny even after lakhs and lakhs of spins !!!! Cant be possible with genuine n fair slots , i know and im very well aware that there can be " streaks of loosing spins " , at times even in thousands specially in highly volatile slots with high variance and low RTP ...... but to such extent ( i am talking about millions of spins , not. Thousands ) , just impossible ,anyone with slightest of knowledge about how the slots softwares actually works!!!! In this particular casino i.e 888starz , no matter Low Variance or HighVariance ,the RTP seems to be BIG ZERO ( INFACT IN NEGATIVE ) !!!! Clearly some unfair practices r going on which is scamming even a technically aware person like me , what to say about the innocent ones who r not aware of the way the slots softwares r meant to work ??????

Plz I STRONGLY URGE YOU TO LOOK INTO THEIR SLOTS ( SPECIALLY FROM PROVIDER SPADEGAMING ) .... i am dead sure n absolutely certain beyond the slightest of doubt that this casino is robbing people and there is something seriously wrong with the " fair gaming " aspect of this casino .

Regards

HonestGambler!

Dear Honestgambler,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Honestgambler,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.