888Starz Casino - Player can't access his account.

I come through this to demonstrate all my indignation with 888starz, since September 2022 I have been in a fierce battle with the same so that they exclude two-factor authentication from the google authenticator, there were several emails in various ways requested by the same without even receiving a single one feedback, in the last month of december i lost full access to my account and 80€ of bets i won were retained, from there to here it was a series of messages exchanged and my problem was not solved, they make us fools always asking for something different and claim that you have to wait, that the technicians work on a first-come, first-served basis, but I've been fighting this for two months.

Dear Fabianorj216,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions so I better understand the situation. What is the proposed solution the casino offered for the issue? Have you tried restoring the lost google authenticator by other means?

Thank you in advance for your reply.

Best regards,

Tomas

Hello yes, I already tried to restore the Google Authenticator but it generates numbers that are invalid in the app, the Casino claims that its analysts are resolving the issue, every time I get in touch they ask me to do something but in the end I do it and I don't I have NO FEEDBACK. I already asked to exclude the two-factor authentication but they don't.

Does the restored authenticator causes you any issues with other unrelated applications or is the issue exclusively with your access to the casino?

Would you be able to forward relevant communication between you and the casino to tomas@casino.guru?

Thank you for your email. I replied to your message, with further advice. Please let me know if that helped.

Dear Fabianorj216,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.