The player from Italy stated that her 9-year-old daughter had accidentally used money from her Postepay account to play at the casino while intending to watch videos on her mobile phone. She wanted to inquire about a potential refund opportunity. We informed her that it was impossible to prove who had played on the account, and the casino was not responsible for this issue. Therefore, there was no possibility to retrieve any balance. The complaint was rejected due to the inability to substantiate the claim.
888 Casino IT - Unintentional betting by a minor in Italy.
Amount: €500
888 Casino IT
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
5 months ago
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6 months ago
Translation
Good day. I gave my cell phone to my 9-year-old daughter to watch videos, but she unintentionally played at the casino using the money from my Postepay account. Is there any way I can get my money back?
Automatic translation:
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6 months ago
Hello Fede9714,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? How much money was spent exactly? When was the last time you spoke to the casino and what was it about?
Please note that it is basically impossible to prove your statement and the casino is not responsible for who played those games either you or your daughter.
Looking forward to your answer.
Regards,
Nick
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6 months ago
Translation
Nick, yes my account has already been verified for quite a while, if I'm not mistaken since 2020, the sum that has been spent is around 2/300 euros, I have never spoken to the casino unless I remember
Automatic translation:
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6 months ago
Hello Fede9714,
Unfortunately, as stated above, there is no way to prove your claim and who really played on your account. Either way, the outcome would be same whoever would play therefore there is no possibility to retrieve any balance.
Is there anything else we could assist you with? If not, we will be closing the complaint.
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5 months ago
Dear Fede9714,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
