888 Casino IT - Player wishes to submit documents for verification.

where should i send the documents? Where can I find the form?

Dear Gioia,

Thank you very much for submitting your query. I have checked casino’s website, and this is what I fund:

http://888-external-it.custhelp.com/app/answers/detail/a_id/4233/p/269

"How do you send the documents?

First, upload the images of the documents to your computer, using a scanner or digital camera, so that the data shown is clear and legible.

To send the documents, follow the procedure below:

Log in to the Cashier.

Select " Confirm Identity ".

Click on " Browse " and select the required data files.

Then click on " Upload " to end the procedure.

Alternatively, if your account is limited:

Visit our safe cashier on the website: www.safe-cashier.com

Log in using your username and password.

Upload the documents as shown above.

Note: All documents uploaded to the account through our cashier are securely archived and cannot be viewed in any way by third-party persons other than specifically authorized personnel."

Please let us know if this advice was helpful. Looking forward to hearing from you.

Best regards,

Petronela

Dear Gioia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.