HomeComplaints888 Casino IT - Player's withdrawal is delayed.

888 Casino IT - Player's withdrawal is delayed.

Amount: €450

888 Casino IT
Safety Index:High
Submitted: 13 Nov 2024
Case opened Current status

Waiting for Casino Guru to reply

6d 19h 3m 20s

Case summary

4 hours ago

The player from Italy successfully deposited and won 450 euros but is facing delays in the withdrawal process after submitting the necessary identification documents. Despite providing requested information about their card, they have not received any updates and are disappointed with the ongoing verification.

Public
Public
6 hours ago
Translation

Hello, good day. I would like to express my concern about an issue on October 24. I deposited a significant amount of euros and finally, after playing, I won 450 euros to recover my funds. I then requested to make a withdrawal and, for the first time, followed all the procedures sent to my email, including providing identification documents as requested. The card I used to deposit and request the withdrawal is in my name. It has been several days, yet nothing has happened. I am very disappointed. I have sent the requested photos showing the first 6 digits and last 4 digits of my card, but still, nothing has changed. They keep telling me that there is just a little more left to verify. I don't know what to do. My username at 888 Casino is shakjir.

Automatic translation:
Public
Public
5 hours ago

Dear Shakjir88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

  • Could you please advise when exactly you sent the last document? 
  • Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Public
Public
4 hours ago
Translation

Good morning ktistna absolutely I sent them correctly requested by them ID card credit card the first 6 digits and the last four and I did everything correctly by sending an email to them saying with ID reference €450 pending the reason asking is why also all this waiting still they do not answer me same things they send me emails saying Within 72 hours it will be verified and we invite you for a response but nothing yet I am very sorry I do not think all this is right

kindly Cristina if you could help me to solve this delay thank you with great respect from me

Automatic translation:

Casino Guru is examining the case

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news