The player from Italy had a pending withdrawal of 20€ from 888 casino which had not been paid. The Complaints Team attempted to gather more information about the issue by asking questions about the withdrawal request, previous withdrawals, and KYC verification. However, despite extending the response time by 7 days, the player did not respond. Therefore, we could not further investigate the issue and had to reject the complaint.
888 Casino IT - Player's withdrawal is delayed.
Amount: €20
888 Casino IT
Safety Index:HighSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 months ago
Public
Public
5 months ago
Translation
I have a withdrawal of 20€ from 888 casino that has not been paid to me
Automatic translation:
Public
Public
4 months ago
Dear ratio89dj,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Could you please specify when exactly you submitted your withdrawal request?
Have you made any successful withdrawals before?
Could you kindly confirm that you have passed the KYC verification?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
