888 Casino IT - Player’s account has been locked without clear reasoning.

Good day,

I'm experiencing an issue where the casino has proceeded to lock my gaming account without any reason and they are not communicating with me. Every time I try to get in touch with them, they tell me to wait 180 days for checks, but they don't ask for documents or anything else that could possibly aid in these checks. Furthermore, I wanted to request closure because I wanted to withdraw my funds.

Hello claMaio,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Did you claim any bonuses there? Have you been playing casino games or sports betting? How much did you deposit there and how much is your current balance? When was the last time you speak to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear claMaio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, I signed up about a month ago. I've played with it several times. I have around 320 euros above me and they don't want to tell me the reason for the suspension and they don't even ask me for documents to handle the verification which can last up to 180 days

Alas, they didn't even give me the reasons why they were suspicious about my account

Hello claMaio,

Can you please clarify whether you played casino games or sports betting?

Dear claMaio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

The complaint was reopened based on the player's request.

Dear claMaio,

Can you please advise if there's been any update in your case since it was closed?

no, did the casino respond to you?

Hi there claMaio,

It appears that we've already sent you an email regarding your account.

Unfortunately, this will remain closed until the investigation is finished.

For more information, you may refer to our email last November of 2023.

We're terribly sorry for the inconvenience and we thank you for your understanding regarding this matter.

Sincerely,

888 Team

Hello claMaio,

Can you please forward the e-mail received from the casino to nikolas.b@casino.guru?

Dear claMaio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

hi, sorry, here I am, I haven't received any email except the copy of the email sent to me when the account was first suspended, they simply say like they are doing here that they have to do some checks and that they don't pay

Dear 888 Casino,

Can you please clarify to which e-mail address did you forward it and when exactly so the player can locate the mail? If possible, can you please forward it to nikolas.b@acsino.guru?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear claMaio,

As we did not receive any response from the casino, can you please advise if you did locate the e-mail from them or if there's been any update with your case?

If not, we will be closing the complaint as unresolved which may then negatively affect the casino's rating.

Regards,

Nick

Hi member,

We sent an email to inform you to your email address: clamaiocchi@libero.it

Kindly respond to the email sent to coordinate wit our relevant team with regards to your concern.

We apologize for the inconvenience and thank you for your understanding regarding this matter.

Kind regards,

888 Team

Dear claMaio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.