The player from Italy hadn't received the sign-up and welcome bonuses he had been promised. Additionally, he had experienced high minimum bet requirements. He had deposited €30 expecting to receive bonuses but received none. After playing with his deposited funds and experiencing low winnings, he had decided to close his account. We explained that we couldn't penalize the casino for not providing the bonuses at this stage. Since the player had chosen to play with his funds and closed his account, we couldn't provide further assistance. The complaint was subsequently closed.
888 Casino IT - Player disappointed with not receiving a bonus.
Amount: €30
888 Casino IT
Safety Index:HighSafety Index
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8.9
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Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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11 months ago
Translation
I never received the sign-up bonus nor the welcome bonus, and with 30 euros I didn't even get half a win.
The minimum bet is 25 cents and you would win 0.06 cents....thieves and swindlers
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11 months ago
Dear skizzo917,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience in the casino. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance
If you have more information that would help our case, please forward it to me.
Could you please advise if you contacted casino support regarding the missing registration bonus? Could you please specify what the disputed amount (30€) refers to in this situation?
Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Tomas
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11 months ago
Translation
Even in the TV advertising they say there is a welcome bonus, but it's a joke.
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11 months ago
I apologize for the delayed response.
Have you requested a refund of the deposit after the bonuses weren't credited to you, or have you decided to play with your deposited funds?
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11 months ago
Translation
I have now deleted the account because after the scam I didn't want to know anything about it
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10 months ago
Could you please clarify what happened with your 30€ deposited amount? Thanks in advance for your response.
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10 months ago
Translation
Then it was written on the 888casino page that if I made at least a 10 euro top-up I had the registration bonus, and I received nothing. I topped up another 20 euros because there was a welcome bonus in a slot and I always received nothing. I started playing with these 30 euros and the winning margin was miserable, I played 0.50 cents and won 0.06 cents 0.08 cents.... So I really think that that site is a scam
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10 months ago
I wish I could be of more help.
Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. Since you decided to play your funds, and closed your account, we can't help you further and the complaint will be closed.
Please do not hesitate to contact us if you run into issues with any online casino in the future.
