HomeComplaints888 Casino ES - Player’s account has been disabled.

888 Casino ES - Player’s account has been disabled.

Amount: €40

888 Casino ES
Safety Index:High
Submitted: 19 Oct 2021 | Case closed : 03 Nov 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Spain had his account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Hi, I can't access my 888.casino account, and I have changed my password. The password tells me that I have it disabled. What should I do, help ???

Automatic translation:
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3 years ago

Dear David,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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3 years ago

Dear David,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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