HomeComplaints888 Casino DK - Player's withdrawal has been delayed for over 3 weeks.

888 Casino DK - Player's withdrawal has been delayed for over 3 weeks.

Amount: 850 kr.

888 Casino DK
Submitted: 19 Dec 2024 | Case closed : 02 Jan 2025
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Denmark had been waiting over 3 weeks for the withdrawal of winnings and had provided all requested information. Despite repeated assurances that the issue was being worked on, no progress had been made, and this was the second occurrence of such a problem. The complaint was ultimately rejected due to a lack of response from the player after multiple inquiries for clarification. As a result, the investigation could not proceed.

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Translation

I have now been waiting for over 3 weeks to receive my winnings, and I am often told that they are working on the issue, but nothing has happened yet. I have done everything they asked me regarding bank name, IBAN number, email, phone number, address, etc. However, they are really unprofessional, and they do not take their customers seriously. This is now the second time this same problem has occurred regarding the payout of my winnings.

Automatic translation:
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Dear Vioricaandersen35,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Do I understand correctly that you have made successful withdrawals before? 
  • Could you please clarify if your account has been successfully verified?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina


Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

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Dear Vioricaandersen35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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