888 Casino DK - Player's withdrawal has been delayed for over 3 weeks.

I have now been waiting for over 3 weeks to receive my winnings, and I am often told that they are working on the issue, but nothing has happened yet. I have done everything they asked me regarding bank name, IBAN number, email, phone number, address, etc. However, they are really unprofessional, and they do not take their customers seriously. This is now the second time this same problem has occurred regarding the payout of my winnings.

Dear Vioricaandersen35,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you have made successful withdrawals before? 
• Could you please clarify if your account has been successfully verified?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.