The player from Italy is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
7Signs Casino - Player’s struggling to withdraw her winnings.
Amount: €9,500
7Signs Casino
Safety Index:HighSafety Index
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8.9
7Signs Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good evening,
I'm having trouble withdrawing my winnings, they tell me to use another withdrawal method than the option to use the Mastercard method.
Without explanations. I am VIP level 4 given the large sums I have invested in the platform which would guarantee me a monthly withdrawal of 15,000 euros divided into withdrawals of 1,000 euros per day for a maximum of three withdrawals from the pending account. Unfortunately they don't allow me to withdraw (I have already withdrawn the money some time before no more than 1000 euros) and now they no longer accept the withdrawal which given my VIP status should be faster. I wrote to the assistance both live chat which did not solve the problem and sent email to the support but to date no explanation whatsoever. Could someone direct me on how to move in this anomalous situation?
Automatic translation:
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1 year ago
Dear loana86marino,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.
Could you please advise if you have been informed about any alternative method to withdraw your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Public
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1 year ago
Translation
Good evening, this is to inform you that by changing the withdrawal method and using a bank transfer, the credits were processed surprisingly quickly. I'm sorry that I doubted the seriousness of the casino in question. Thank you for your attention and I am very happy that I was wrong.
Automatic translation:
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, loana86marino, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
