The player from Italy is complaining about unauthorized transactions.
7Signs Casino - Player complains about unauthorized deposits.
Amount: €3,000
7Signs Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
Hello, this is to request some help from you with this reputable casino.
I was contacted yesterday afternoon by my bank, which observes how almost 3,000.00 euros were deposited in two different days, of which 1,500.00 yesterday morning around 6.00.
They tell me that they cannot go back to the area where everything was deposited, but the figure has been fully accepted.
Having read the terms and conditions on their site, I see the possibility of a refund from the casino and I ask you to help me recover at least part of the deposits not made on the casino. I only know the email from the casino as yesterday afternoon, I actually checked and found transactions not authorized by me.
I ask for the return of at least 50% of the deposits. for me these are important figures. I emphasize my extraneousness to the facts as I have never sent any of my documents to the same and I was completely unaware of the situation.
Yours sincerely
Automatic translation:
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3 years ago
Dear Marquez199,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify whether you have an active account at this casino? If yes, have you ever deposited funds into your casino account willingly? Could you please forward a payment receipt showing the unauthorized transactions?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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3 years ago
Thank you for your reply, Marquez199. Just to make sure I understand correctly - someone else created an account at this casino in your name?
Please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or friends had access to your card details and might have used it without your consent?
Also, how did you find out that it was this casino?
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3 years ago
Translation
Good morning ,
of relatives and friends no one has access to my personal data, nor to the credit category.
I found out it was the following casino after bank notice on transactions. I checked all my emails and I noticed that on 08.26.2021 I received a welcome and registration email.
Unfortunately, from the communication of the bank to the time of finding the e-mail, about 8 days had passed and the amount had increased a lot in terms of deposit.
Automatic translation:
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3 years ago
Translation
Then I did some cross-checks and I noticed that they rely on the two companies that are present on the deposit movements. I have now put some blocks on the credit card for certain transactions, unfortunately I don't know if my account is still active
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3 years ago
I am sorry, Marquez199, but I don't think we can help here. As you stated yourself, your identity has been stolen and that would be a case for police authorities not for Casino.Guru forum. We are an independent online casinos database which acts as a mediator resolving players’ disputes. We have no authority to enforce legality of rules.
The best option here is to get in touch and cooperate with the local police and your bank.
Please, let me know if there is anything else I could do for you.
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3 years ago
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
