HomeComplaints7BitCasino - Player's account disabled after deposit.

7BitCasino - Player's account disabled after deposit.

Amount: $706

7BitCasino
Safety Index:Very high
Submitted: 04 Nov 2023 | Case closed : 18 Dec 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Oklahoma had made several deposits at an online casino, but after he attempted a withdrawal, his account was disabled. The player claimed that his last deposit had not been credited to his account and that he was unable to access his betting history to prove this. The Complaints Team had requested additional information and gaming history from the player to investigate the issue further. However, the player had failed to respond within the given timeframe, resulting in the rejection of the complaint.

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1 year ago

I went to withdrawal. After depositing a Couple times and then my account was disabled after sending another deposit. I dont understand and i want my money filefilefilefile

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1 year ago

Dear Kyle5204,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7BitCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Could you please advise how long have you been a player in the casino?
  • What games did you play to accumulate your current balance in the casino? (slots, live games)
  • Did you achieve your current balance with the help of bonuses? 
  • Have you tried to contact casino support? What response have you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 year ago

They Gave me my withdrawal but the last 50nbucks I deposited. They are saying i played it when my account had been locked. I logged in and never received it. Its been an on going battle since. They won't Give my bet history so I can prove I didn't spend it.

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1 year ago

it's been over a week now

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1 year ago

Do I understand correctly your last deposit was initiated on November 4th, 10:44 ?

Could you please clarify how much you managed to withdraw from the casino and how much was your last deposit?

Has the casino since provided you with the gaming history from the relevant time interval?

I'll await your response.

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1 year ago

They did send me. Bet history and I have tried to contact about the last deposit that caused my account to be locked immediately after and wasn't able to play. They are telling me I played it when I never even received it. I've requested the exact time and date from my account being locked to the time they unlocked it. They keep giving me the run around and avoiding my questions or asking for proof. 6:05. I was able log in but didn't see my funds. I'm just gonna to post what I have on the bet history. Is there anyway I can upload screens hots and pdfs all at once. It's hard to get everything uploaded crom my phone

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1 year ago

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1 year ago

that's the last balance I had before being locked. And this is in utc while I go by cst. They use utc so the dates and times are a little off.

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1 year ago

this is the deposit that I am referring too. It locked my account immediately after and wasn't able to log in til Monday the 7th and had 1.66 ubtc balance. Still.

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1 year ago

Please send me the sheet with your gaming history for review. My email is tomas@casino.guru

I'll await your message.

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11 months ago

Dear Kyle5204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Sent

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11 months ago

They wouldn't give me anymore bet history but there's a big gap between the 4th and the 7th. Where rhe balances are rhe same.

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11 months ago

Thanks for the explanation.

Could you please send me the transaction hash for both 1.42 mBTC transactions you made that day?

From the game history, it's apparent you made one 1,42 mBTC deposit and played it down on Keno. Do I understand correctly the casino returned a single deposit (1,42 mBTC = 50 USD) to you later?

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From my point of view, all the balance seems to be accounted for. Please let me know if I overlooked any information.

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11 months ago

Dear Kyle5204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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