7Bets.io Casino - Player's withdrawal is repeatedly rejected.

I Deposited £90 2 weeks ago it’s seemed a great casino, easy to use and good fun UNTIL….I won £1561. They fully verified me. I tried to withdraw my winnings yet everytime it got rejected, I followed exactly how they told me to withdraw everytime it was rejected, then I was promised it would go through no problems if I tried once more then excuses made about it being stuck in a queue so it gets rejected. I tried 20 times and the same excuses were used everytime i spoke to customer service agent. They never reply to emails and are very rude on live chat. Then they removed the option of bank transfer on my account as they said I’d tried to many times to withdraw! WHAT??

Dear thg6zbd47n,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

• Could you please advise if you have been informed about any alternative method to withdraw your winnings?
• If there's any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi. The option for bank transfer withdrawal was there from the start when I opened the account. I tried to withdraw 20 + times all rejected. Then they took away the option of it, saying it’s been removed for 48hr because I tried to withdraw to many times! What the hell??? I’ve even dropped my winnings now to £500 in the hope that they will now at least pay me that much. I’m still struggling to speak to anyone on live chat. As soon as you mention withdrawing money they usually leave the chat and they still ignore emails.

Quick update, it’s well past 48 hrs and the option of bank withdrawal has not been reinstated. Emails ignored again and live chat still the same, as soon as withdrawal is mentioned they leave the chat

So the option of bank transfer withdrawal has been put back and I was told my winnings will be processed yesterday (6/2/2024) I was promised without fail it will done, it’s now 7/2/24 and it still hasn’t been processed, I’m getting sick of this now. How are these casinos allowed to rob money of people and not pay out winnings! Something needs to be done ASAP, before they rip off more innocent people

Hi thg6zbd47n,

If the bank transfer option for withdrawals was just reinstated recently, please allow a few more days for your withdrawal to be processed. Meanwhile, I'd like to ask you to keep me informed about any further developments.

Thank you very much in advance.

I’ve emailed you correspondence between myself and the live chat and all the broken promises. Thank you

Hi. I was promised 100% that my withdrawal would be processed yesterday!! Guess what….its been rejected AGAIN. Enough is enough!! I want something done to get my money!!

When are you going to do something about this scam casino? I want that money that’s in there! You don’t really seem that interested in helping anyone.

Hello?? What’s going on?

I'm sorry for the late reply. Thank you very much, thg6zbd47n, for providing all the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello thg6zbd47n,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 7Bets.io Casino representative to join this conversation and participate in resolving this complaint.

Dear 7Bets.io Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

Kind regards,

Stefan

Unfortunately 7bets.io will have no interest in what you’re writing. Can you please get in touch with them somehow try to my money refunded or my winnings. Thank you

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello thg6zbd47n,

I have contacted the casino representative outside of the complaint thread to respond here. I will extend the timer by an additional seven days.

Your patience is much appreciated.

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. The casino can reopen this complaint anytime.

Hello shitchenor,

I apologize for the inconvenience, but we are unable to continue with the investigation as the casino team has not responded. Please note that this complaint will have an impact on their safety index on our website. 

If you have any questions or need further assistance, please let me know.

Best regards, Stefan

stefan.m@casino.guru