5Gringos Casino - Player’s withdrawals are delayed.

Good day, I'm here to lodge a complaint against this casino. I have two pending withdrawals that they refuse to pay. I have tried contacting them via email but received no response. I tried using the chat feature, but it seems they are just using automated responses as I keep getting the same replies. I have attempted numerous times to retrieve my withdrawal, but so far to no avail. All they tell me is to wait and be patient. I'm beginning to suspect they do not wish to pay and I want to resolve this situation urgently, so that I can close my account with this fraudulent casino.

Dear Xanarony, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Good night, no, I never did the first one again.

Thank you for your reply, Xanarony. Could you please clarify when exactly you requested this withdrawal?

Dear Xanarony,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.