24betting Casino - Player’s struggling to receive a refund.

hi team

on 26 march 2021 in the morning 5:27AM i tried to deposit amount of 800rs but due to some technical issues it got deduted 3times means 2400rs its been one week but still its not refunded or added im wallet and also not getting proper responce from customer care people also , i have all screenshots and mail confirmation of successfull transaction even i sended those proofs to your team but not getting proper responce from them please check and resolve my problem soon.

thank you

Dear Shivakumar,

Thank you very much for submitting your complaint and forwarding the payment receipts. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that all the funds have been deducted from the bank account and credited to your casino account? Have you played any of your mistakenly deposited funds, or they’re still untouched? Could you please advise if your account was successfully verified in the past?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi team

I received olny 800rs of refund in my casino account but not finding 1600rs of payment and when I spoke to bank customer care people they said merchant already claimed all three payments but and I request for statement of 26march from my ID from 24betting but they are not proving the proof of evidence they were not received the amount

Thank you very much, Shivakumar, for your reply. As I mentioned earlier, if the money got lost during the transaction, it’s going to take some time before it’ll be located and refunded back to your bank account or credited to your casino account. Given that it's approximately ten days now since unsuccessful transactions (26/03/2021), I will set the timer for additional 7 days and if there's no development by Tuesday next week, we will intervene. Thank you very much in advance for your patience.

Ok team I'll wait for one more week after that hope my problem will resolve.

Thank you very much for your understanding.

Hello Shivakumar,

Have there been any developments since our last conversation?

No nothing If i mail regarding that issue i don't even getting response also so I decided to raise complaint in RBI against bank and 24betting

Thank you very much, Shivakumar, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello shivakumar,

I looked at your complaint and will do my best to help you. I would like to invite 24betting Casino into this conversation. Casino, can you please specify what is the problem with the player’s deposits?

Amount has dedicated but not received to my wallet. Or revert back to bank account

We would like to ask the 24betting Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach to a satisfactory conclusion.

Dear shivakumar,

Casino contacted us and they sent us evidence that your account should be credited with 2400 rs. Please, can you confirm this?

It's been almost 4months still I haven't received my money refund so only I stopped to play or deposit money in this 24 betting

Dear shivakumar,

Casino provided relevant evidence that they've credited your account with 2400 rs on 21.7.2021. The following day you've bet it and lost. Unfortunately, after gathering all the necessary information we are forced to reject this complaint.