24betting Casino - Player's deposit is not recognized by casino.

I have deposited Rs.5000 on 25th September 2023 using UPI method, amount got debited and also transaction Showing as successful, but casino is telling that they have not received the amount, so again i contacted my bank and again they confirmed that benificiary account is credited successfully and also given the benificiary account number, but casino is not ready to agree for this. Kindly solve the issue

Dear padmashribhegde,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly yet, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient.

If you’ve already done so and received any kind of reply from the casino, please forward it to petronela.k@casino.guru and specify the ticket number.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

I have sent mail

I have forwarded the mail. They are telling do didn't receive

customer chat reply with an attitude

Appreciate your prompt response, padmashribhegde, and for forwarding the emails. I've noticed that you've already submitted a ticket to 24betting. The most recent response pertains to ticket number 82944:

I completely empathize with your frustration, padmashribhegde. As I mentioned previously, the process of locating and refunding your funds to your bank account or crediting them to your casino account may take some time. In order to give the casino sufficient opportunity to investigate and resolve the issue, I will extend the timeline for an additional 16 days, making it a full month. If no progress is made by then, we will step in and intervene. Let's remain optimistic and anticipate positive news regarding your deposited funds. Thank you for your patience and understanding in advance.

As per their written communication, they have told that i will get refund within 10 days if not then told me to contact them. But they are not responding to me even they are replying with an attitude. From past 3 days am not getting any reply

Please bear with me for another 12 days and if there's no development, I promise that we will intervene. Thank you very much.

Dear padmashribhegde,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

If you reject the case then how i will get sollution?

Hello padmashribhegde,

Have there been any developments since our last conversation, please? 

Their bank replied to my bank that goods and services already provided but i have not received my deposit and casino is also told they have not received later they are not replying

Casino is not replying at all which clearly shows how they are cheating

Thank you very much, padmashribhegde, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Now what to do please suggest me

Hello there,

Thank you padmashribhegde for providing us with all the information. I hope we'll be able to resolve this issue together. We will now contact the casino.

I would now like to ask 24betting Casino for their help in resolving this complaint. We would like to know what happened to the deposit and what can we do to help resolve this issue.

Thank you!

Kindly help me . Am decided to give complaint to cyber crime

See the reply from benificiary bank where they are asking benificiary ( casino) to communicate with them. But here 24betting cheating and not doing anything

I have received amount to game wallet now. I have received after 46 days, thank you Casino guru.

Dear padmashribhegde,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter