24betting Casino - Player's deposit has been credited incorrectly.

date 14.04.2022 time 00:09 hours, i deposit 1000 INR (deposit id : 6655329) but today login amount shown only 450 INR so why system is cut amount of 550 INR automatically and also after deposit i am not play any game.

this is 2-3 times automatically amount cut in my account so please check & credit balance amount urgent basis.

Dear falguni,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly yet please go to the casino's website, then open the live chat, and the live chat bot will immediately give options:

1) deposit problems

2) withdrawal problems

3) bet problems

Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient.

If you’ve already done so and received any kind of reply from the casino, please forward it to kristina.s@casino.guru and specify the ticket number.

I will be waiting for your reply patiently.

Best regards,

Kristina

Already my query submitted to 24betting casino but not given any reply so please check difference amount of 550/- credit in my account.

Deposit 1000/- but display shown only 450/- so difference amount 550/- credit in my id

Id: f***029@gmail.com

Thank you for your reply, falguni. The casino representative provided us with proof that the lost deposit has been credited to you. Can we now consider this complaint resolved? Or is there anything else we could help you with?

Hi Kristina

Rather than have a long discussion about a non-event, where we have no idea what this player is talking about, we have just decided to resolve it quickly without admission of fault on our side.

We have just credited this player ac 550 rs, as it is not worth our time.

After you have confirmed with this player that we have indeed credited is ac with 550 rs, please close this complaint

kind regards

Hello everyone,

Thank you 24betting Casino for your help with this case.

Since falguni has not replied and 24betting Casino provided evidence that the player's balance was corrected, we decided to close this complaint as resolved.