24betting Casino - Player is struggling to withdraw their winnings.

Sir mere sath dhokha kiya gaya mene 1 march 2021 id opan ki fir paise deposit kiye uske bad muje 4 bar withdrawal kiya jo kam.aacount fir mene 1lac 6 march deposit kiye 1lac 7 march deposit kiye uske bad 8 march mera withdrawal svikar kiya gaya 9 march k bad meri withdrawal ko sivkar nhi kiya ja rha muje kaha ja rahe aap dusre account use karte magar sir meri sari len den dekh skte mene koi dusra account upiyog nhi kiya he me 350000 jit chuka meri withdraw accept nhi kar rahe muje cheater kaha ja rha he live chat koi help nhi kar rahe mere sath esha dhokha kiss liye sir

Dear Opparmar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

From the forwarded screenshots, I assume that you are experiencing difficulties withdrawing your funds, is that correct?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yas my withdrawal are not accept not approval any time decline pls sir I am opan acount 1 march 2021 4 time accepted withdrawal my requst so I have big amounts deposit this id so I win and next 9 march withdrawal requst cashier are not accept and said me I am use another's account but sir I am not use another account chuke sir all my traction s sir 3.50 lac my withdrawal amount big pls cridat my mony help me sir 4 day I worried sir live chat not accept sir If Sir Used the second amount in saying that my 4th withdrawal had not been taken out before the deposit was not big amount in Sir

Sir today I am talk live chat live chat same ans I am use another account so decilnd ok sir I accept I use another account but one qus live chat u know him you use other account why u accept deposit for me why you small withdrawal accept me why sir I deposited big amount and I win all time decilan request why sir first time u no accepted withdrawal 4 time you accept why

Do I understand correctly that you admit to you have more than one account in this casino?

No sir I am no use another account this casino... I accepted thisis only example sir I have no use another account sir

Have you withdrawn any funds from this casino in the past?

So you have withdrawn funds in the past and your account has been fully verified, correct?

Yas sir my accounts full verified you show all traction sand you sir and I waiting for my wining amount 3.50 lac not be accept my withdrawal requested 9 day ago sir

Thank you very much, Opparmar, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Pls sir give my wining amount this casino 3.50lac sir I have big problems this time sir this site all are cheater this site give me threat u not ask u qus live chat threat me pls sir give my money

Hello Opparmar!

From now on, I will try to help you with your issue. I would like to ask 24betting Casino to join this conversation in order to help us resolving this case.

Yas pls sir give me help me give me my wining amount this casino 8 march2021 small withdraw accept me I am big amount withdrawal wining I have another account so deciled my withdrawal requst where u go this casino system are small withdraw accept and big amount not be accept

10 day ago one ans live chat me I am use another account ok my one qus me casino guru 24 bet all management know I am use other account why u accept my 5 small withdrawal request you are no first requested accept I am no big amount deposit this site this cheating for me this casino force me I accept use another account but I am no use another acount pls sir give me my money return and give me wall evidence

Hello!

We have checked this players complaint and transaction history and we can see that our cashier system has been declining this players withdrawal request because: 1) not only does he have multiple accounts registered on our site; but 2) these accounts are also registered under multiple false identities; and 3) the bank accounts submitted for the withdrawal requests are again not corresponding to the names registered on the account.

Registering multiple accounts alone is a serious violation of our terms and conditions and is a banned practice on our site. But this player has taken things much further with false identities and non-matching bank details to the names registered on the account. All of these types of behaviour are obviously serious breaches and are indicative of professional/ organised cheating behaviour.

Our compliance team has yet to decide what actions to take against this player. We do not intend to cause this player any upset, but his actions are serious violations and more time is needed to decide. But that is our prerogative. This customers complaint is without merit.

As always, we are happy to provide screenshot evidence to Casino Guru either in this web forum or in a private email, just let us know which is preferred.

You guys have our contact email address.

Kind regards

Pls give my money I have no more qus give my money

Dear 24betting Casino's representatives,

I would like you to provide us with said supporting evidence via email to: 'martin.d@casino.guru'.

Thank you in advance.

Thanks to all 24beting casino guru accept my withdrawal thanks sir

Hello Opparmar!

I am delighted to see, that you received your withdrawal. I'd like to tell you, that we received a supporting evidence, upon which analysis we concluded, that 24betting Casino was in right to cancel your withdrawal. According the evidence we saw, that you used multiple accounts. I would like to strongly suggest, that you refrain from such activities in the future, otherwise we will not be able to help you with similar cases.