The player from India experienced trouble depositing money into his 24betting casino account, despite the Merchant Bank showing that the deposit was not credited yet. We requested the player to contact the casino's customer support and provide any replies or ticket numbers received. After extending the response time by 7 days, the complaint was ultimately rejected due to the player's lack of response.
24betting Casino - Player encounters deposit issue.
Amount: 10,000 INR
24betting Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.0
24betting Casino has a Safety Index of 6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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5 months ago
Dear sir
I deposit but Merchant Bank is showing I have not credited my account wallet.
24betting Transaction id-14948297
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5 months ago
Dear Umesh78,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you’ve submitted a ticket with Casino Customer Support and received any reply already? If you haven’t contacted the casino directly yet, please go to the website (https://24betting.com/casino), then open the live chat, and the live chatbot will immediately give options:
1) deposit problems
2) withdrawal problems
3) bet problems
Click on the relevant button and input the relevant details that the bot asks for. It is very fast and efficient.
If you’ve already done so and received any kind of reply from the casino, please forward it to petronela.k@casino.guru and specify the ticket number.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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5 months ago
Hi Umesh78,
If you’ve already contacted the casino directly and received any kind of reply, please forward it to petronela.k@casino.guru and specify the ticket number.
Thank you.
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5 months ago
Dear Umesh78,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
