The player from India had requested a withdrawal less than two weeks before submitting this complaint. They hadn't received their money yet. The player confirmed that the amount had been credited to their account. The complaint was marked as resolved.
24betting Casino - Player believes that their withdrawal has been delayed.
Amount: 5,000 INR
24betting Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
6 days ago
Public
Public
1 week ago
I WAS APPLY WITHDRAWAL REQUEST ON 21.06.2024 BUT STILL TIME PAYMENT NOT RECEIVED IN MY ACCOUNT. 24BETTING SAYS AMOUNT WILL BE CREDITED IN 48 HOURS BUT TODAY 4 DAYS TO GO BUT NOT CREDITED AMOUNT IN MY ACCOUNT. SO PLEASE REQUEST FOR RESOLVED THE CASE.
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Public
1 week ago
Dear suratipiyush1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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Public
6 days ago
Dear suratipiyush1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
