The player's complaining about the overall casino experience and customer support. The complaint was rejected as the player closed his account in the casino.
22bet Casino - The player's unsatisfied with overal experience.
Amount: €20
22bet Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
i put 20 eyrws for casino at deposite no tell anyware for bonus and when i ask them where is the bonus they told me at sports and i had to play 5 paroli. the support very bad hes doing over 10min to speak at every question and they colse me when i told them to delete my account and not told me nothing.ok or else
Public
Public
3 years ago
Dear sarkuthelos,
Thank you very much for submitting your complaint. I'm really sorry to hear about your issue. Before we would try to contact the casino let me ask you a few more question as it's not clear what would you like us to help you with. Did you deposit to get a bonus for casino games and you got sport bonus instead? Are you trying to close your account now or you wish to get assistance with something else?
Also please if you have any other relevant document which could support your case or any communication between you and the casino - please send it to nikolas.b @casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Nick
Public
Public
3 years ago
Dear sarkuthelos,
As your account is now closed, we will consider this case as irrelevant. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you. The complaint will be now rejected.
Best regards,
Nick
Casino.guru
