22bet Casino - Player’s struggling to withdraw his winnings.

can anyone please help me out? i have won more than ₱80,000 and i used a mastercard alternative to make a deposit, but when i tried to make a withdrawal the method i used wasn't available. i have read the forums here and i have the same problem but it's not solve yet and their customer service is just fooling me around going in circles. how can i able to withdraw it? they said they'll give me updates but I don't think that's true. i also have a skrill account, I've tried to do the method they said so i deposit something using skrill and made a bet. after that i tried to make a withdrawal same thing. it's frustrating. pls help me thank you.

Dear rovic,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

yes sir it's fully verified way before i won. thank you for your hel. I'm looking for my problems to be settled.

Thank you very much, rovic, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

i'll give my best review once it's settled sir thank you very much. i'm looking forward to it.

Hello Rovic!

From now on, I will take care of your complaint. I would like to invite 22bet Casino's representatives into this discussion in order to explain the situation with withdrawals.

thank you very much i do appreciate all the help.

sir martin they emailed me to try and make a withdrawal, but it's still being rejected and when i emailed them they're not responding.. i tried to talk to their chat representative, it's like i'm talking to a bot and they're not fixing the problems i've been having. can you please help me out sir? thank you so much.

Hello rovic!

I would like to ask 22bet Casino's representatives to follow up on the player's situation.

thank you sir I appreciate it.

We would like to ask 22bet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime

We’ve reopened this complaint at the request of 22bet Casino casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Hello rovic.

I apologize for the difficulties you have experienced.

We have been contacted by the casino, who informed us that you have successfully completed the verification process and have withdrawn your balance.

Could you kindly confirm this information?

Thank you.

Dear rovic,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Regrettably, we have not received any communication from the player. Despite acknowledging that our last interaction occurred some time ago, we aimed to appropriately revise the complaint's status and classification based on the elapsed time. Regrettably, without the player's input, this becomes impossible, leading us to close the case as "rejected." 

The player is welcome to reach out in the future, should they wish to reopen this complaint. We can appropriately reclassify it upon submission of substantiating evidence of the Licensing Authority's verdict. Until then, we appreciate your understanding.