22bet Casino - Player’s deposit has never been credited into his account.

With so much distressed i am writing this note how 22bet casino is deliberately ignoring my complaints and even if replied, they always delaying the case for no reasons. We write our complaint in all details with all required prove, yet they reply in one sentence which is always a repetitive and same. I had made 5000 a month ago and it was not credited in my casino account. i have been communicating with them for last 40 days and they have still not resolve my issue. i had provided all the required transaction details and even then, they keep asking again and again without even opening my attached documents. i am honestly been mentally distressed by their support team. Needless to mention, their customer chat support on their website reply only after 2 hours (trust me I tried several times). i am sincerely not exaggerating and can prove it all. Anyhow i have written them once again today and this will be my last communication.May be the casino is decent but the Indian branch is pathetic. I even seek some help from few online streamers and they warned me that the licensers (some including 22bet casino) do not care about their reputation as long as they get money from players.

Dear fallen,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I am not sure I understand correctly your issue. Did you make a deposit, but it was never credited to your casino account?

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. The payment provider needs to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

Please let me know if this is the case, so we can continue resolving this case accordingly.

Best regards,

Kristina

Thank you so much indeed for your instant reply. Yes i had deposited 5000 INR on 5th October via netbanking and my bank confirmed that it was a successful transaction. Yet it was not credited in my casino account. I informed the support team and they asked for my transection prove which i had submitted the day itself. After waiting for their reply for few days, they asked me that the transaction was not successful and told me to wait for 14 working days (so as to re credited back in my bank account). After 14 days i again wrote them informing the status and they again delayed for almost five days and replied with just one sentence, wait for 14 days. Its been now 40 days and my money was neither credited back to my bank account nor to my casino account. I wrote them last night about the same and guess what? they again send me the same mail asking for wait for 14 days. I am so much distressed by their support team who are deliberately delaying our case for last 40 days. I have provided all the details including my bank transection from date of deposit till today with transaction reference number and they are still delaying it for no reasons. I am sincerely seeking your kind guidance.

Fallen, would you be so kind and forward me, (if possible):

• the deposit receipt,
• communication between you and your payment provider,
• communication between you and the casino.

My email address is kristina.s@casino.guru, thank you very much in advance.

Dear Fallen,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player stopped responding to our messages and questions and didn't provide the required evidence. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.