22bet Casino - Player's account has been blocked by the casino.

Dear Respected Members

I have a betting account on 22bet app

They have scammed in 14000rs by saying fake names

And ask me to tell the relationship with this fake name

I answered sir I listen this name first time even we do not use this type of names in our area how can I tell you my relationship with this name

They just replied

Your account is blocked

Dear manojdhamat,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear team I don't have any relationship with that name (******) even this type of names we don't use in our area

And I have passed all of the Kyc Request that 22bet asked

I have around 13000+ RS in my account

Yes I played and played with bouns too some times as there is offer on weekly deposit and I don't think that is bad plan to use the bonus too if I am playing daily

Yes I have win the bet which contain bonus amount but what is the wrong with I if win this is the offer to win

And if someone is connected with the same IP i don't have idea of this as I often use my company LAN wifi and it's fair to use that

But I have done all the hard work in a genuine way

Please do the needful

And if 22bet only running bonus offer for that customer who always loss

Then what is the use of that 😇

Winning is bad

Or our money is free and without hard work

If they don't want to be that I play on 22bet then refund my money

That is 13000rs+

Thank you very much, manojdhamat, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear manojdhamat,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a 22bet Casino representative to join this conversation and participate in resolving this complaint.

Dear 22bet Casino,

Could you comment on this and state why the player's account got blocked?

Thank you in advance for providing the information.

Kind regards,

Stefan

Hello! We regret that you have encountered such a situation. We have checked the information regarding this matter. The player's account has been blocked for violating the rules, specifically for creating multiple accounts. This is a serious violation of the rules, which leads to immediate suspension.

Dear team

Where did made multiple accounts

I have a single account on 22bet

You are saying any random name

Can you elaborate who is baba hachu (which you sent me )?

And what did he have h relationship with me?

Doing random/unnecessary things is not good sir

I have given all my kyc document to you

All going good & well until I won 😊

Now I have won and you are doing this bcoz we can't take any action on you

Dear 22bet Casino,

Could you provide us with some evidence? You can send it to my email address stefan.m@casino.guru or you can contact me via Skype.

I'll be awaiting your reply.

Hello Stefan,

We have already contacted you via Skype)

Dear casino guru

Do ask who is baba hachu tooo

Which they said to me

It's like a funny things that they said random name and ask what is the relation with him/her

If we said no we don't know who is he

Casino Answered

Thank you you account is blocked 😊

Dear team Casino Guru

I am still Waiting for help...

Hello manojdhamat,

Is there any possibility that you have used the device on the same IP address as someone else? Do you use a VPN?

I'll be awaiting your reply.

Yes possible Sir as I am working as a quality engineer in a private company and often use common wife (LAN)

Otherwise I am playing fair & ready to give any kyc documents or any information you or casino want

It's all about trust ❤️

Dear manojdhamat,

Following to our terms and conditions: Customers may register only one account per family, address, e-mail address, and IP address. So you shouldn't use any vpn. It is entirely your responsibility to follow the rules you agreed to when you registered.

Sir I did not used any vpn

Never I will

& if I mistakaly connected with Comman Wifi then it should be not a issue

Casino should return my money If they do not want to play on their app/website they can mail me about this

But why my money is eaten by them?

It not a crime if I connected to public wifi

I will take care of this in future

Hope you can understand 🙏

Hello rahulku18000,

Unfortunately, the casino failed to provide us with the requested evidence. Therefore, we cannot continue resolving this complaint, and we are forced to close the case as ‘unresolved’, which will influence the casino’s rating in a negative way.

There is one more option on how you can try to resolve your issue - I recommend you contact the gaming authority the casino is regulated by (Curaçao Antillephone N.V.) and submit a complaint directly to the regulator (certria@gaminglicences.com and/or complaints@gaminglicences.com).

Please let me know once and how they responded (stefan.m@casino.guru).

I wish I could be of more help, and I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Stefan