HomeComplaints22bet Casino - Player is experiencing problems with his withdrawal.

22bet Casino - Player is experiencing problems with his withdrawal.

Amount: 14,000 kr

22bet Casino
Safety Index:Below average
Submitted: 14 Jan 2020 | Case closed : 30 Jan 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player won over 14000 SEK but can’t make a withdrawal. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

Hey !

My name is Kliton Bakiu and I played on 22bet and won a sum but I can't make a withdrawal!? I use my card and they work perfectly for the deposit but they don't make it to withdrawal! but they don't work either! What's wrong with this company? Why don't I get my money?

Automatic translation:
Public
Public
4 years ago

Dear Kliton,

Thank you for contacting Casino Guru and letting us help you. Let me ask you a few questions to fully understand the problem. Has your account been successfully verified? Have you contacted the casino and asked what the problem was? It would be very helpful if you could upload some screenshots of the conversation with the casino.

Best regards,

Peter

Public
Public
4 years ago

Dear Kliton,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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