22bet Casino - Player is experiencing delayed withdrawals.

I have been using this site for roughly a year and never had any issues; I always received withdrawals within a maximum of two days (mostly on the same day).

This month (September) I made three withdrawals and only received one in my account. One of them is dated the 9th and still hasn't hit my account, and the other is from the 14th. Customer support mentions the 7-day waiting period, which has already been exceeded without receiving anything (for the first withdrawal). Now they are asking me to send an email to support with attached bank statements, but I am not getting any response from them.

Please help!

Dear pmgsilva,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your game history has been checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

still nothing received.

First withdrawn was day nine of september, still nothing.

This is very unusual.

Please help

Thank you for your response.

Could you please specify if you accumulated your winnings with or without an active bonus?

What types of games did you play? Were they slots, live casino games, or did you participate in sports betting?

When was the last time you communicated with customer support regarding the delay with your payments? What was their reply?

The winnings were only in slots and without bonuses.

I made the withdrawal requests as I always do and the money simply doesn't appear for the other 2 withdrawals (300 and 2500).

I've contacted online support numerous times over the weeks and they've told me to send an email to support, which I've done twice but I never get a reply.

How frustrating.

Thank you very much, pmgsilva, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hi pmgsilva,

I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear 22bet Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify the current status of the player's withdrawal requests and when they can expect them to be processed from your side?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru

Kind regards,

Natalia

Hello pmgsilvа,

You need to finish verification of your account, you need to provide proof of address as well as additional documents on payments. Please check your email carefully - our security specialists have already sent the relevant request.

If you have any questions or need additional information, please contact our security department directly to clarify all details and speed up the process.

Thank you for your understanding! We look forward to assisting you in resolving this issue as soon as possible.

Hello! Based on our records, the withdrawal was successfully processed, and the issue has been resolved. If you have any more questions, our team is always here to help you!

Thank you for the updates, 22bet Casino.

Dear pmgsilva, could you please confirm receiving your winnings from the casino? Let us know if your issue was resolved.

Hello, I can confirm that I have already received the funds after much resilience.

I regret that your help has been almost non-existent and the delay in responding to the problem is too slow.

This case was opened 3 weeks ago and the problem was barely discussed.

Unfortunately and probably a lot of players give up and lose their money because it's so frustrating trying to get the funds back and the answers are always the same or generic and it seems that there is no interest in helping (this on the part of 22bet).

In any case, I would like to thank casinoguro, who wanted to help me in a way, and 22bet, who finally paid me.

Best regards,

Pedro

Dear pmgsilva,

Despite some delays in the process, we're glad to hear that your issue has finally been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia 

Casino.Guru