20bets Casino - Player’s deposit has never been credited to his casino account.

Hello, I paid in via LTC 12 hours ago. According to the Blockchain viewer, the money went to the wallet after 8 minutes, now I'm waiting and the chat doesn't say anything in particular except that they pass it on.

Well, 150€ burned, thought with an 8.2 rating that at least the money would arrive, the slots also looked more like fake.

Dear Nexty,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or if you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela

My money has been booked case can be closed

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nexty, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru