20Bet Casino - Player’s account and winnings have been blocked after depositing from a third-party account.

hello good morning in 2022 i had a problem with this casino that was kind of a thief the case started i made a skrill deposit and bet and lost some and won some but by bad luck i don't comment on losses more than i won but one day i made a deposit with a skrill account from my wife several times and I lost it was worth making a deposit at a point I got lucky and I won 4000 euros and I immediately went to make withdrawals only they came to say that I couldn't make deposits and withdrawals with someone else's account that's ok, that means when I deposited with an account Wife's skrill lost a lot they don't say anything at the time of withdrawal they say I couldn't and they blocked my account and they were left with all the balance please help me I know it's difficult in this case but I think it's very unfair thieves 20bet

Dear trik, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found:

3.Deposits and Withdrawals

8.20Bet does not accept third-party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition, then your winnings will be confiscated , also 20Bet is not responsible for the loss of funds deposited from third-party accounts.

Furthermore, please check our Fair Gambling Codex for Players: 

"For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations." 

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only. 

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you. 

Thank you very much in advance for your reply and understanding. 

Best regards, 

Veronika

yes I understand that part of them but it was also unfair because if I really can't deposit with third parties, whether it's my wife or not, they could alert or warn me right away in the first or second deposit I made, I made a lot of deposits with my wife's account, I just lost it and they didn't warn me or anything but at the time of withdrawal they can come to me right away and say this is illegal I think it is unfair and because of that and that is why I came to open a ticket to see if you can help and do not let more people be deceived by them I do not know if I am explaining it well but I think it's fair if I violated the rule, it's okay, give me back the money that was deposited from the wife's account, which was more than 7k deposited and losses, then they don't talk anyway, this casino is very smart when players lose, they don't talk but when they manage to recover some that wasn't even a profit it was previous losses and they don't pay

As I am a foreigner, if any writing is wrong or something difficult to understand, I'm sorry 🙂

and just add one more thing I didn't know and a little while ago the same thing happened I deposited with pokerstars with my wife's account and he sees it warns that I couldn't make any more deposits with a third party account and they paid the prizes I won and I continued playing there without The problem was that the difference between a well-known brand and shit 20bet I'm not too hopeful that they'll pay me, but since there's a 0.01% chance that you'll help me, I've heard it's only good that you can help people in need and everything's waiting for you your answer thank you very much

in this case i just realized that they are not legal to operate in portugal or accept portuguese players in 2022 or earlier this was also part of their violation so it was only fair that they returned all the money deposited by me and from my wife's account i just realized after i had been there for a while so they don't say that they violated the rules this site should be fined 50 million for operating illegally.

sorry for tarrying to write so much veronika just because of the nerve i have this site talking with my mouth full of shit

Many casinos verify the players' identity documents only after they submit a withdrawal request. So you may have used a third-person payment card several times for depositing, but as soon as you requested a withdrawal, the casino asked you to pass KYC verification. When the casinos find out that you used funds that did not belong to you for depositing, they are eligible to close your account and forfeit all your winnings.

I regret that I am unable to offer further assistance. Although we can not resolve this case, please feel free to reach out to us if you encounter any problems with another casino in the future. Based on the reasons mentioned above, I must reject this complaint. Thank you for your understanding.

Best regards

Veronika